Failed-Delivery (NDR) Rescue
“Customer not available”? Rescue the delivery on WhatsApp.
When a courier marks a delivery as failed, the buyer instantly gets a WhatsApp to pick a new date, fix the address or share a landmark. The fix goes back to the courier before the parcel is returned.
Kesar Kurtas
Business account
- Today
- Kesar Kurtas: Hi Priya, our courier couldn't deliver order #1042 today 😕 What should we do?10:12Try again tomorrowChange addressNobody came
- Customer: Try again tomorrow10:14
- Kesar Kurtas: Done! Re-attempt booked for tomorrow, 10am–2pm 🚚10:16
How it works
- 1
The courier marks a delivery as failed.
- 2
The buyer gets a WhatsApp asking what went wrong, with quick options.
- 3
Their answer is sent to the courier as a re-attempt request.
What you get
- Triggers on every NDR from your courier or aggregator
- Reschedule, update address or add a landmark in one reply
- Re-attempt request pushed back to the courier
- Fake-attempt detection when the buyer says nobody came
Built for
D2C brands shipping through Shiprocket, Delhivery and other aggregators
Why it pays for itself
Each saved delivery avoids return shipping and a lost sale.
Pricing
₹2–4 per NDR handled. Founder pricing for early stores.
Pairs well with
Put Failed-Delivery (NDR) Rescue on your store.
Send us your store link on WhatsApp. We'll set it up with you and you get founder pricing.
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